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Plain-language information about how Buildiy handles subscription refunds and Australian consumer protections.
Last updated: 4 May 2026
This policy should be read with our Terms of Service and Privacy Policy. Nothing in this policy excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law.
Buildiy services come with guarantees under the Australian Consumer Law. This means our services must be provided with due care and skill, be fit for their stated purpose, and be supplied within a reasonable time where no time is agreed.
If a Buildiy service has a major problem, you may be entitled to cancel the affected service and receive a refund for the part of the service that was not properly supplied. If a problem is minor, we will usually try to fix it within a reasonable time first.
You can cancel a paid subscription from your Buildiy dashboard or by contacting us. Cancelling stops future renewals, but it does not automatically refund fees already paid for the current billing period unless this policy or Australian Consumer Law requires a refund.
After cancellation, paid features may remain available until the end of the current billing period unless the account is suspended, terminated, downgraded, or otherwise restricted under our Terms of Service.
We generally do not provide refunds simply because you changed your mind, no longer need the service, forgot to cancel, selected the wrong add-on, or found an alternative service. We may still choose to offer a credit, refund, or other goodwill outcome at our discretion.
Free accounts do not have paid subscription fees to refund. If a discount or promotional code is used, any refund will usually be based on the amount actually paid after the discount, not the undiscounted add-on price.
If you add or change a paid add-on during a billing period, Stripe or Buildiy may calculate an immediate pro-rata charge depending on the subscription settings shown to you. If you cancel or reduce an add-on, the change will usually take effect at the end of the current billing period unless stated otherwise.
Add-on changes do not automatically create a cash refund unless required by law or expressly shown during the change process. Account credits may be used where supported by the billing system.
If something is not working, contact us first so we can investigate. Many problems with hosted websites, domains, SSL, DNS, email, payment, maps, or third-party embeds can be caused by external services or configuration issues that need troubleshooting.
If the issue is caused by Buildiy and is minor, we will try to fix it within a reasonable time. If we cannot or will not fix it within a reasonable time, you may be entitled to a refund, partial refund, cancellation, credit, or other remedy under Australian Consumer Law.
If the issue is major, you may be entitled to cancel the affected service and receive a refund for the part of the service that was not provided properly, or keep the service and receive an appropriate price reduction.
Unless required by law, we usually cannot refund amounts relating to:
If we suspend, restrict, or terminate an account because of non-payment, abuse, unlawful activity, infringement, security risk, harmful content, or breach of our Terms of Service, we may refuse a refund to the extent allowed by law.
If we terminate a service for reasons unrelated to your conduct, we will consider whether a refund, partial refund, or credit is appropriate for any prepaid unused period.
If you believe you were charged incorrectly, charged twice, charged after a confirmed cancellation, or charged the wrong amount, contact us as soon as possible. If we confirm a billing error, we will correct it by refund, credit, or adjustment.
Email [email protected] with:
We may need to assess account logs, subscription records, support history, service configuration, third-party provider status, and your use of the service before deciding the appropriate remedy.
If a refund is approved, it will usually be returned to the original payment method through Stripe. Bank and card processing times are controlled by the payment provider and your financial institution.
Please contact us before lodging a chargeback so we can try to resolve the issue quickly. If you lodge a chargeback or payment dispute, we may suspend paid features while the dispute is investigated, especially where payment for an active service has been reversed or placed on hold.
We may update this policy as Buildiy grows, as our subscription model changes, or as legal requirements develop. The updated version will be published on this page with a new "last updated" date.